Horea is the Engineering Manager at DemandX. He has a Bachelor’s Degree in Computer Science from the esteemed Cluj-Napoca Babes-Bolyai University.
He has significant experience working for both startups and corporations, with exposure to a range of outsourcing and product-centric companies.
In his leisure time, he values spending quality time with his family, often enjoying meals at restaurants and savoring a cup of good coffee.
Gurpreet is the Head of Contact Center Operations at DemandX. He holds a degree in commerce and is a certified Six Sigma practitioner. He has extensive experience, spanning over 15 years, in operations management and personnel management. He has established and overseen multiple international and domestic Contact Center/BPO programs in both the Philippines and India.
Gurpreet has effectively led inbound, outbound, and back-office teams, ensuring exceptional service delivery to a diverse range of clients in the legal, medical, e-commerce, and banking industries.
Aside from his professional pursuits, Gurpreet has a strong interest in e-sports and has a goal to establish a school for underprivileged children.
Swati is a dedicated professional with 9 years of experience in Quality and Client Services, where she has consistently ensured excellence in delivery and process improvement. She has successfully worked on projects involving QA automation and managing client deliveries with precision and timeliness.
Her expertise lies in root cause analysis (RCA) and strong analytical skills, which enable her to identify process gaps, and drive effective outcomes. Over the years, she has gained valuable experience across diverse sectors, including E-commerce, SaaS, travel, and AI-driven automation.
Beyond her professional achievements, she is passionate about reading and continuous skill development, always seeking new opportunities to grow, adapt, and innovate in a rapidly evolving business landscape.
Ishika manages the Projects function at DemandX, ensuring smooth execution of client deliverables and cross-team collaboration. With strong experience in project management and client coordination, she specializes in streamlining workflows, improving efficiency, and driving results.
She has played a key role in building scalable processes, supporting quality initiatives, and aligning project goals with client expectations. Known for her organized approach and problem-solving mindset, Ishika focuses on delivering value while keeping teams motivated and aligned.
Outside of work, she is passionate about wellness, learning new skills, and exploring practical ways to simplify complex challenges.
Padam Singh is a results-driven IT Manager at Demandx with over 11 years of experience in managing IT infrastructure and security within the technology and BPO ecosystem. He holds a Master of Computer Applications (MCA) and has expertise in Firewall & Network Security as well as Active Directory management.
He has successfully led projects involving firewall implementation, Active Directory setup, and SQL Server deployment, delivering secure and scalable IT solutions that enhance organizational growth and efficiency.
Passionate about IT governance, cybersecurity resilience, and operational excellence, Padam ensures that technology serves as a strong enabler for business success.
Akash leads the Operations function at DemandX, managing the day-to-day performance of the Intake Center and ensuring seamless execution of call center operations. With extensive experience in production management, attrition control, shrinkage optimization, and conversion improvement, Akash plays a key role in driving efficiency and quality across campaigns. He has spearheaded multiple initiatives such as RCA and CAPA for performance dips, employee engagement programs, and training rollouts for new torts.
He started his career in the call center industry and steadily grew into leadership roles by consistently delivering on operational excellence. Akash also manages and mentors a team of Senior and Assistant Team Leaders, guiding them on performance management, process improvements, and people development.
A believer in structured and phased integration, Akash emphasizes building sustainable processes that empower teams rather than overwhelm them. Beyond operations, he is passionate about digital marketing. He strongly values teamwork, leadership accountability, and the principle that “too many cooks spoil the broth.”
Jitendra Mohan is a seasoned Quality Manager at DemandX, where he leads the Quality function with a sharp focus on maintaining campaign hygiene, identifying process gaps, and driving effective solutions. With over 13 years of extensive experience in Operations and Quality, Jitendra has successfully led teams across diverse sectors, including third-party US collections and Canadian telecom sales.
He brings deep expertise in data analysis, root cause analysis (RCA), and people management, enabling him to blend analytical rigor with strong leadership. Beyond his professional expertise, Jitendra is passionate about embracing a technology-driven lifestyle and continuously seeks opportunities to learn, adapt, and innovate.
Girja brings over 7 years of experience in administration and operations, currently serving as Admin Manager at DemandX. He specializes in office management, vendor coordination, procurement, compliance, and workplace infrastructure, ensuring smooth day-to-day functioning of business operations.
With a strong background in facilities management and financial oversight, Girja has led multiple initiatives around process optimization, employee support, and resource management that have significantly improved efficiency and cost-effectiveness. He is also actively involved in implementing workplace policies, driving safety measures, and ensuring compliance with statutory requirements.
Known for his solution-oriented approach and meticulous attention to detail, Girja plays a vital role in creating a productive, well-organized, and employee-friendly work environment. Outside of work, he enjoys following cricket, exploring new trends in workplace management, and continuously learning about global administrative best practices.
Anupriya leads the HR function at DemandX with over 3 years of experience in recruitment, employee engagement, payroll management, policy implementation, and organizational culture. She plays a key role in building a people-first workplace by driving wellness initiatives and recognition programs that foster motivation and productivity. In addition to overseeing employee engagement, she manages end-to-end payroll operations, ensuring accuracy, compliance, and efficiency in processes that support both employees and business growth. Known for her approachable leadership style, Anupriya is committed to fostering an inclusive, supportive, and growth-oriented environment. Outside of work, she is a trained classical singer and a passionate foodie who loves exploring diverse cuisines.
